Job Introduction

Correspondence Officer

West of England Mayoral Combined Authority

Location: Bristol / Hybrid Working Available

Are you a highly organised communicator with a sharp eye for detail and a passion for public service? The West of England Mayoral Combined Authority is seeking a professional and proactive Correspondence Officer to support the Mayor and the communications team in managing high-volume correspondence and ensuring timely, high-quality responses to a wide range of public, political, and stakeholder enquiries.

This is a key role at the heart of regional government — an opportunity to support the Mayor directly by ensuring that all correspondence reflects our strategic priorities, tone of voice, and commitment to clear, accurate public communication.

About the Role

You will lead the coordination and management of incoming correspondence to the Mayor and the Combined Authority, ensuring responses are accurate, timely, and aligned with the Mayor’s position. Working closely with officers across all directorates, you will commission information, draft replies, and oversee the end-to-end correspondence process.

In addition to correspondence management, you will play a vital role in supporting Mayoral engagements and corporate events — contributing to the preparation and smooth delivery of key public appearances and visits.

Key Responsibilities

Manage the Mayor’s Correspondence System, ensuring timely and accurate responses to enquiries from the public, campaign groups, political figures, media, and other stakeholders.
Draft professional correspondence on behalf of the Mayor, reflecting policy positions and communication standards.
Collaborate across the organisation to commission input and ensure responses are well-informed and up-to-date.
Monitor and track response times, maintaining compliance with performance targets.
Manage the corporate communications mailbox, responding to or coordinating replies to partner, media, and internal queries.
Support the planning and logistics for Mayoral visits, events, and stakeholder engagements.

What We’re Looking For

We are seeking a confident communicator with a deep understanding of the political and public service landscape. The ideal candidate will be:

Organised and Methodical: Able to manage high volumes of correspondence and multiple priorities simultaneously.
Collaborative: Skilled in building productive relationships across diverse teams and stakeholder groups.
Politically Astute: Comfortable working in a sensitive political environment, with sound judgment and discretion.
An Excellent Communicator: Demonstrated ability to write for a public audience and distil complex information into clear, accessible language.

Essential Criteria

Experience working in or alongside national, regional, or local government, ideally supporting elected representatives.
Strong writing skills with experience drafting responses for public or political audiences.
Knowledge of public policy and how it influences local and regional governance.
Proven experience managing correspondence and using systems to track and coordinate responses.
Excellent IT skills (Outlook, Word, Excel, PowerPoint) and the ability to adapt quickly to new platforms.

Desirable:

Familiarity with the work of the West of England Mayoral Combined Authority.
Experience using correspondence management tools such as Caseworker.mp.

The interviews are planned to be held on the week commencing 14th July 2025. Please note this may be subject to change.

The closing date for this role is 4th July 2025.

About the Company

Our Offer

Alongside the opportunity to lead change, drive strategic initiatives, and make a real difference in the West of England, we offer an excellent benefits package including:

26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous or reckonable service. There is also the option to increase your annual leave with our annual leave purchase scheme.
1 day of paid leave each year to volunteer
Local Government Pension Scheme with an employer contribution of 15.3%
Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We follow a hybrid working model with typically 2 or 3 days in the office each week
Reduced bus fare travel across the West of England

The West of England is an amazing part of the world to live and work. We are based in a new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station.

The salary for this role is £33, 366 - £36, 124. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.

Good Employment Charter
As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status.

Reasonable Adjustments
If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.

Please note this vacancy may close early or be extended depending on the number of applications so please don’t wait to apply. If you have started your application, we’ll give you notice of the new closing date by email.

From a recruitment agency? We’re not engaging with agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the West of England Mayoral Combined Authority, with no obligation to pay agency fees. 

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