Director of Service Delivery

Main Responsibility

As Director of Service Delivery, you’ll lead the implementation of high-quality programmes and services that bring the Combined Authority’s strategic ambitions to life. You’ll ensure our services are timely, joined-up and responsive to regional needs, delivering real value for the communities and businesses we serve.  

You’ll oversee a large, multidisciplinary team and manage significant budgets and capital programmes. Alongside the Director of Operations and senior leaders, you’ll champion effective service design, resolve delivery challenges, and embed a culture of pace, collaboration, and continuous improvement. 

You’ll also collaborate across the Chief Executive’s Corporate Leadership Team and engage stakeholders and partners to support delivery. Your leadership will be key in resolving delivery challenges, escalating risks, and managing budgets and resources effectively. You’ll feed insights back into commissioning and strategy functions, while fostering a culture of collaboration, pace, and continuous improvement across delivery teams.

The Ideal Candidate

A collaborative leader, you bridge strategy and execution seamlessly and approach challenges with a systems mindset. With senior experience and demonstrable results in public service delivery, you know how to mobilise complex programmes and drive performance across diverse teams. You’re confident navigating political environments, skilled at stakeholder engagement, and passionate about translating strategy into tangible outcomes. You bring operational rigour, strategic insight and a commitment to learning and continuous improvement.

For more information and how to apply

To apply, and to find out how the Director of Service Delivery will support our priorities for the region as well as to hear from Stephen Peacock and our Mayor, Helen Godwin, please visit our microsite

If you’d like an informal conversation please contact one of our retained consultants:
 
Simon Winspear
simon.winspear@hays.com
07525 466357

Andrew Timlin
andrew.timlin@hays.com
07887 777 735

The closing date for this role is Monday 08 December.  You can find information about the recruitment and selection process and timeline on the microsite.

About the Company

Our Offer

Alongside the opportunity to lead change, drive strategic initiatives, and make a real difference in the West of England, we offer an excellent benefits package including: 

• 31 days annual leave, plus bank holidays, with an option to increase your annual leave with our purchase scheme.  
• 2 days of paid leave each year to volunteer 
• Local Government Pension Scheme with an employer contribution of 15.3% 
• Flexible, family friendly policies and hybrid working options to ensure you achieve the best work/life balance and career goals. 
• Reduced bus fare travel across the West of England 

The West of England is an amazing part of the world to live and work. We are based in a new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station. 

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services. 

Good Employment Charter
As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status. 

Reasonable Adjustments
If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs. 

From a recruitment agency? We’re not engaging with agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of the West of England Mayoral Combined Authority, with no obligation to pay agency fees.